Housing


Click here for downloadable housing flyer or homelessness flyer.

Central provides a tailored housing and homelessness consultancy service to meet your specific development needs.  Our consultants are experienced senior professionals with backgrounds in registered social landlords, local authority departments, independent legal centres and the voluntary sector.  Our existing portfolio of consultancy support includes:

 
ALLOCATIONS AND LETTINGS

  • Allocations and lettings strategy production and review
  • Allocations and lettings policy and procedure production and review
  • Choice based lettings scheme development
  • Choice based lettings scheme review
  • Mystery shopping and user consultation service

 ARREARS MANAGEMENT AND INCOME RECOVERY

  •  Effective arrears management strategy production and review
  • Arrears management policy and procedure production and review
  • Arrears management service review and action planning

 ASSET MANAGEMENT

  • Asset management strategy production
  • Review of asset management strategies 

BOARD MEMBER SUCCESSION STRATEGIES

  • Board member succession strategy production and review
  • Pre-recruitment capacity building programmes 

CUSTOMER CARE

  • Customer care strategy production and review
  • Customer care policy and procedure production and review
  • Central’s innovative Customer Focus service that places tenants and staff at the heart of customer care development and review
  • Customer care service review and action planning
  • Mystery shopping and user consultation service

HOMELESSNESS

Central provides consultancy and training programmes on key aspects of homelessness decision making, review and prevention at introductory, intermediate and advanced levels.  See our attached publicity entitled ‘Homelessness Training and Consultancy’ for more information.


HOUSING TRAINING NEEDS ANALYSIS

  • Specialist housing training needs analysis service
  • On-going management and support of training needs
  • Provision and management of comprehensive training service
PARTNER AGENCIES

Registered Social Landlords and local authorities work with several partner agencies.  Central specialise in cross agency working and offers tailored consultancy and training support to partner agencies to enable them to develop a better understanding of the regulations, policies, procedures and legislation that RSLs and local authorities are operating under.


POLICIES AND PROCEDURES

Central can offer consultancy support to produce and review internal policies and procedures in consultation with staff, tenant and partner agencies as required.

 
REPAIRS & MAINTENANCE

  • Repairs and maintenance policy and procedure production
  • Repairs and maintenance police and procedure review
  • Repairs and maintenance service review
  • Tenant involvement in repairs and maintenance review

 
Tackling anti-social behaviour and neighbour nuisance
  • Anti-social behaviour strategy production and review
  • Anti-social behaviour policy and procedure production
  • Good practice guide and update
  • Anti-social behaviour prevention strategy production
  • Multi-Agency partnership development
  • Anti-social behaviour service review
  • Mystery shopping & user consultation
 
Tenant Board Member succession strategy
  • Tenant board member succession strategy production and review
  • Pre-recruitment capacity building programmes
 
Tenant Involvement
  • Tenant involvement strategy production and review
  • Tenant involvement policy and procedure production
  • Tenant involvement impact assessment
  • Capacity building programmes for tenants
  • Capacity building programmes for staff
  • Tenant involvement and Best Value
  • Joint staff and tenant policy reviews
 
Tenancy Management
  • Best practice approach to tenancy management service review
  • Tenant involvement in tenancy management review
 
Void Property Management
  • Void property strategy production and review
  • Void policy and procedure production and review
  • Void property service review and action planning

 
Welfare Benefits & Debt

Central provides training programmes on all aspects of welfare benefits and debt at introductory, intermediate and advanced levels. 


Central offers consultancy support on a range of welfare benefits and debt services in response to the requirements of Housing Corporation circular 07/04 and the regulatory requirement to provide holistic benefit and debt advice to tenant in rent arrears.  Our consultancy support includes:

 

  • Welfare benefit an debt advice health check
  • Welfare benefits and debt advice service review
  • Specialist welfare benefit and debt advice service provision
  • Practical support setting up and running a welfare benefit and debt advice service
  • Welfare benefit and debt advice with partner agencies
  • Training needs assessment and personal development plan production
  • Management and delivery of training and development needs

Please click here for more detailed welfare benefit information.

For further information please call:
Jackie Atkin, Business Development Manager
call on 0121 643 4745/3747
email info@centralgs.co.uk